Clear answers. Support that continues.

Orders are prepared for fulfillment after payment confirmation and any required order details have been received. Shipping method, timing, and cost depend on the product, quantity, delivery address, and current availability.

How orders may ship

Parcel shipping: Used for eligible smaller products, accessories, and order quantities.
LTL freight: Used for larger systems, palletized products, and volume orders.
Delivery coordination: Freight requirements and available delivery arrangements are confirmed during quoting or before fulfillment.

Receiving your shipment

Please inspect packaging at delivery. Note visible damage on the carrier’s delivery receipt whenever possible, retain the packaging, and contact Nexus HomeTech promptly with photographs and order information. Delivery estimates are not guarantees and may be affected by carrier, weather, access, or inventory conditions.

02

RETURNS

Contact us before sending anything back.

Return eligibility depends on the product’s condition, order type, and manufacturer or supplier requirements. A return authorization is required before a product is shipped back. Unauthorized returns may be refused.

Before requesting a return

• Have your order number, product name, reason for return, and photographs available.

• Keep the product, accessories, manuals, and original packaging together.

• Do not install, modify, or use an item you intend to return.

Return eligibility

Opened, installed, used, damaged-after-delivery, clearance, special-order, or custom-ordered products may be ineligible. Approved returns may be subject to return freight and restocking charges. Defective or transit-damaged products are reviewed separately; contact us promptly so we can determine the appropriate next step.

03

WARRANTY & AFTER-SALES SUPPORT

Additional protection for eligible offline purchases.

Nexus HomeTech water purifiers generally include a one-year limited warranty. Eligible products purchased through our offline sales channel receive an additional year of coverage, providing a total two-year limited warranty from the documented purchase date.

Three layers of support

• Local engineers: Practical technical and service coordination in the local market.

• 24-hour telephone support: A support channel for product and after-sales questions.

• Engineering and after-sales team: Additional technical follow-up and service support.

Replacement parts and coverage

Our local warehouse maintains commonly needed replacement parts. Additional parts may be prepared in advance based on availability and confirmed service needs. Proof of purchase and the product serial number may be required. The two-year offline warranty applies only to eligible products identified on the sales record. Consumable filters, routine maintenance, improper installation, misuse, unauthorized modification, and external water conditions may be excluded. Contact us before arranging repair or returning a product.

04

TERMS OF USE & SALE

Important information about this website and your order.

Website content is provided for general information and may be updated without notice. Product specifications, availability, pricing, promotional information, and imagery are subject to confirmation and may change.

Orders and product selection

• An inquiry or quote request does not create an order until payment and acceptance are confirmed.

• Customers and installers are responsible for confirming product suitability, local requirements, installation conditions, and compatibility.

• Installation, plumbing, electrical, permitting, and code compliance should be handled by appropriately qualified professionals.

Warranty and limitations

Warranty coverage is subject to the Warranty & After-Sales Support section, the customer’s documented sales channel, and applicable manufacturer terms. Nexus HomeTech does not guarantee uninterrupted website availability or that every description will be free from error. If an error affects an order, we will contact you to review available options.

05

PRIVACY

We use information to respond and fulfill requests.

When you contact Nexus HomeTech, request a quote, place an order, or request warranty support, we may receive your name, business name, email address, telephone number, billing or delivery information, products of interest, product serial number, service details, and communications with our team.

How information may be used

• Respond to questions and provide product, warranty, or project guidance.

• Prepare quotes, process orders, and coordinate payment, shipping, service, and support.

• Maintain business records, prevent fraud, comply with legal obligations, and improve customer service.

Sharing and your choices

Information may be shared with service providers involved in payment, order processing, delivery, technology, engineering, repair, or professional support when reasonably necessary. We do not sell personal information for money. Contact us to ask a privacy question or request an update to your information.

CONTACT SUPPORT

Product, warranty, or service question?

Include your name, order or quote number, purchase channel, product serial number if available, delivery ZIP code, photographs, and a short description so we can help more efficiently.

Email support

sales@nexushometech.net

Telephone support

832-808-1702